The Repair Process

If your camera needs repair, you may mail it to us. Before shipping your camera to us for repairs, please contact us so that we can discuss the problem and determine whether it is a camera we work on and a problem we may be able to repair. Please see below for the form to include with your camera.

Once your camera is in our hands we will:

1. inspect it to determine the extent of the repairs needed,
2. communicate with you to give you our estimate of the repair cost, and
3. ask you whether you want us to continue with the repair or return it to you as it was when you sent it to us.

If you decide to continue with the repair, we will repair, clean, lubricate, and adjust your camera, and notify you when it is finished.

Once we look at your camera, if we determine it isn’t possible to repair it either because parts simply aren’t available, or because the damage is so extensive that it would cost more to fix it than the value of the camera, we will describe the situation and let you decide how to proceed. If you decide not to continue with the repair, we will only charge you a diagnostic fee of $30 to cover our time in evaluating it.

If you do decide to continue with the repair, we will notify you when your camera is ready. The repair fee is due and payable at that time. If we receive no payment within 30 days, we will notify you again and begin charging you a storage charge of $10 per month. If we have received no payment and have not heard from you by the end of 90 days, we will assume you no longer want the item, and we are free to sell it and use the proceeds to cover the cost of the repair and any storage fees.

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